FAQ

1. Do you only support orders within the US?

Yes, we currently only accept and ship orders to addresses within the US.

2. How long does it take for my order to ship after I place it?

Orders typically ship within 1–3 business days after payment confirmation, excluding weekends and public holidays.

3. How long does delivery within the US take?

After your order ships, it is expected to arrive within 5–7 business days. The exact time may vary depending on the region and logistics conditions.

4. How can I track my order’s status?

After your order ships, the system will provide tracking information, which you can use to check the delivery progress.

5. Can I modify or cancel my order after placing it?

Once an order enters the processing or shipping process, it generally cannot be modified or canceled. If you need assistance, please contact us as soon as possible to confirm the order status.

6. What if I entered the wrong shipping address?

Please ensure your address information is accurate and complete before placing your order. The user is responsible for any delivery problems caused by an incorrect address.

7. What if the package is delayed or lost?

If there is any delivery problem, please contact us immediately. We will assist in communicating with the logistics company and provide a solution.

8. Can I return the goods if I am not satisfied with them?

You can apply for a return within the specified period, provided it meets the return policy requirements. Please refer to the return policy page for specific conditions.

9. How long does a refund usually take?

After the returned goods are inspected, the refund will usually be processed within 5–7 business days. The actual arrival time may vary depending on the payment method.

10. How do I contact customer support?

If you need assistance during the ordering or after-sales process, you can contact us through the following methods:

Contact Us
Email: support@brisiuswim.com
Phone: (585) 580-5908